jili7 Privacy Policy

1. Introduction

jili7 ("we", "us", "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://jili7.lat and use our services.

This Privacy Policy applies to all users of jili7 services and should be read in conjunction with our Terms and Conditions. By accessing or using jili7, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with this Privacy Policy, you must immediately discontinue use of our services.

We operate in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its implementing rules and regulations, and relevant PAGCOR directives concerning data protection in the gaming industry. As a PAGCOR-licensed operator, we are subject to stringent regulatory oversight regarding the handling of player information.

2. Information We Collect

2.1 Personal Information You Provide

When you register for a jili7 account, we collect the following personal information:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification numbers (as required for KYC compliance)
• Contact Information: Email address, mobile phone number, residential address, and postal code
• Account Credentials: Username, password (stored in encrypted form), and security questions
• Financial Information: Payment method details, bank account information, GCash or PayMaya account numbers, transaction history, deposit and withdrawal records
• Verification Documents: Copies of government-issued ID (passport, driver's license, UMID), proof of address (utility bills, bank statements), and photographs for facial verification
• Communication Records: Records of your communications with our customer support team, including live chat transcripts, email correspondence, and call recordings

2.2 Information Automatically Collected

When you access and use jili7, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers
• Connection Data: IP address, internet service provider, geographic location (country and city level), time zone
• Usage Data: Pages visited, games played, betting patterns, session duration, click patterns, navigation paths through our website
• Cookies and Tracking Data: Information collected through cookies, web beacons, and similar tracking technologies as detailed in our Cookie Policy
• Geolocation Data: Real-time location information to verify you are accessing our services from within the Philippines as required by our license

2.3 Information from Third Parties

We may receive information about you from third-party sources including:

• Identity Verification Services: Information from identity verification and KYC service providers used to confirm your identity and prevent fraud
• Payment Processors: Transaction data from GCash, PayMaya, banks, and other payment service providers
• Game Providers: Gameplay data and results from third-party game developers whose games are offered on jili7
• Fraud Prevention Services: Information from fraud detection and prevention services to protect against unauthorized access and suspicious activities
• Public Databases: Publicly available information used to verify your identity or comply with legal obligations

3. How We Use Your Information

jili7 uses your personal information for the following purposes:

3.1 Account Management and Service Provision

• Creating and maintaining your jili7 account
• Processing your registrations, deposits, withdrawals, and gaming transactions
• Providing customer support and responding to your inquiries
• Managing your participation in games, tournaments, and promotions
• Calculating winnings and processing payouts
• Administering your account preferences and settings

3.2 Legal and Regulatory Compliance

• Verifying your identity and age to ensure compliance with 21+ age requirements
• Confirming your eligibility to use our services and your location within the Philippines
• Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations
• Meeting PAGCOR licensing requirements and reporting obligations
• Responding to legal processes, court orders, and government requests
• Detecting, investigating, and preventing fraudulent activities
• Maintaining responsible gaming measures and self-exclusion programs

3.3 Security and Fraud Prevention

• Protecting against unauthorized access, security threats, and cyber attacks
• Detecting and preventing fraud, collusion, money laundering, and other illegal activities
• Identifying multiple accounts and preventing bonus abuse
• Monitoring betting patterns for suspicious or irregular activity
• Investigating disputes and suspected violations of our Terms and Conditions

3.4 Service Improvement and Personalization

• Analyzing usage patterns to improve our website, games, and services
• Personalizing your experience based on your preferences and gaming history
• Conducting research and statistical analysis to understand user behavior
• Testing new features and optimizing existing functionality
• Recommending games and promotions that may interest you

3.5 Marketing and Communications

• Sending you promotional offers, bonuses, and special deals (with your consent)
• Notifying you about new games, features, and updates to our services
• Providing important account notifications and service announcements
• Conducting surveys and requesting feedback about your experience

4. Legal Basis for Processing

Under the Philippine Data Privacy Act, we process your personal information based on the following legal grounds:

• Consent: You have given explicit consent for us to process your personal information for specific purposes, such as marketing communications
• Contract Performance: Processing is necessary to fulfill our contractual obligations to provide gaming services to you
• Legal Obligation: Processing is required to comply with Philippine laws, PAGCOR regulations, and other legal requirements
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security, and service improvement, provided these interests do not override your rights and freedoms

5. How We Share Your Information

jili7 does not sell your personal information to third parties. However, we may share your information with the following categories of recipients:

5.1 Service Providers and Business Partners

We share information with trusted third-party service providers who perform services on our behalf:

• Payment Processors: GCash, PayMaya, banks, and payment gateways that process your deposits and withdrawals
• Game Providers: Software developers and game studios whose games are available on jili7
• Identity Verification Services: KYC and AML compliance service providers
• Cloud Service Providers: Hosting and data storage providers
• Customer Support Tools: Live chat, ticketing, and communication platforms
• Analytics Providers: Services that help us understand how users interact with our platform
• Marketing Services: Email delivery and marketing automation platforms (only with your consent)

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

5.2 Regulatory and Law Enforcement Authorities

We may disclose your information to PAGCOR, law enforcement agencies, government authorities, and regulatory bodies when required by law or to:

• Comply with legal obligations, court orders, subpoenas, or government requests
• Report suspicious transactions as required by anti-money laundering laws
• Cooperate with investigations into illegal activities, fraud, or abuse
• Protect our legal rights and defend against legal claims
• Enforce our Terms and Conditions

5.3 Corporate Transactions

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the successor entity, subject to the same privacy protections outlined in this Privacy Policy.

5.4 With Your Consent

We may share your information with other third parties when you have given explicit consent for such disclosure.

6. Data Security

jili7 implements comprehensive technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• Encryption: All sensitive data, including passwords and financial information, is encrypted using industry-standard protocols (TLS/SSL for transmission, AES-256 for storage)
• Secure Servers: Data is stored on secure servers located in jurisdictions with strong data protection laws
• Access Controls: Strict access controls limit access to personal information to authorized personnel only on a need-to-know basis
• Authentication: Multi-factor authentication and strong password requirements protect account access
• Monitoring: 24/7 security monitoring and intrusion detection systems identify and respond to threats
• Regular Audits: Periodic security audits and vulnerability assessments ensure ongoing protection
• Staff Training: Employees receive regular training on data protection and security best practices
• Incident Response: We maintain a comprehensive incident response plan to address any data breaches promptly

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and should notify us immediately of any unauthorized access.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Information Type	Retention Period	Reason
Account Information	Duration of account + 7 years	Regulatory compliance, dispute resolution
Transaction Records	7 years after transaction	Financial regulations, tax compliance
KYC Documents	7 years after account closure	AML/CTF obligations, PAGCOR requirements
Communication Records	3 years	Dispute resolution, customer service quality
Marketing Consent	Until withdrawn	Consent management
Website Usage Data	2 years	Analytics, service improvement

When retention periods expire and information is no longer needed, we securely delete or anonymize your personal information in accordance with our data retention and destruction policies.

8. Your Privacy Rights

Under the Philippine Data Privacy Act, you have the following rights regarding your personal information:

8.1 Right to Access

You have the right to request access to the personal information we hold about you. We will provide you with a copy of your data in a commonly used electronic format within thirty (30) days of receiving your request.

8.2 Right to Correction

You have the right to request correction of inaccurate or incomplete personal information. You can update most account information directly through your account settings. For other corrections, contact our customer support team.

8.3 Right to Erasure

You have the right to request deletion of your personal information, subject to certain exceptions. We may be required to retain certain information to comply with legal obligations, resolve disputes, or enforce our agreements. Regulatory requirements mandate retention of transaction and KYC data for specified periods.

8.4 Right to Object

You have the right to object to processing of your personal information for direct marketing purposes at any time. You can opt out of marketing communications by clicking the unsubscribe link in emails or adjusting your communication preferences in your account settings.

8.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, machine-readable format and to transmit that data to another controller, where technically feasible.

8.6 Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing based on consent before withdrawal.

8.7 Right to Lodge a Complaint

You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have been violated. Contact information for the NPC is available on their official website.

To exercise any of these rights, contact our Data Protection Officer at [email protected]. We will respond to your request within the timeframes required by Philippine law.

9. Cookies and Tracking Technologies

jili7 uses cookies, web beacons, and similar tracking technologies to enhance your experience, analyze usage patterns, and prevent fraud. Cookies are small text files stored on your device that help us recognize you on return visits.

9.1 Types of Cookies We Use

• Essential Cookies: Required for basic site functionality, security, and account access. These cannot be disabled.
• Functional Cookies: Remember your preferences, language settings, and personalization choices.
• Analytics Cookies: Help us understand how visitors interact with our site to improve performance and user experience.
• Security Cookies: Detect suspicious activity, prevent fraud, and protect against security threats.

9.2 Managing Cookies

You can manage cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of jili7. Most browsers allow you to refuse cookies or alert you when cookies are being sent.

10. Third-Party Links

Our website may contain links to third-party websites, payment processors, and game providers. jili7 is not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected by jili7.

11. International Data Transfers

While jili7 primarily operates within the Philippines, some of our service providers may be located in other countries. When we transfer your personal information internationally, we ensure adequate safeguards are in place through:

• Standard contractual clauses approved by data protection authorities
• Ensuring the recipient country has adequate data protection laws
• Implementing technical and organizational security measures
• Obtaining your explicit consent where required

12. Children's Privacy

jili7 services are strictly intended for individuals aged 21 years and older. We do not knowingly collect personal information from individuals under the age of 21. If we discover that we have inadvertently collected information from a minor, we will delete that information immediately and close the associated account.

Parents and guardians are encouraged to monitor their children's online activities. If you believe a minor has provided personal information to jili7, contact us immediately at [email protected].

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. Material changes will be communicated via email to the address associated with your account or through prominent notice on our website.

The "Last Updated" date at the top of this Privacy Policy indicates when it was last revised. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Your continued use of jili7 services after changes to this Privacy Policy constitutes acceptance of the updated policy. If you do not agree with any changes, you must discontinue use of our services and may close your account.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact:

• Data Protection Officer: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 on jili7.lat
• Response Time: We aim to respond to all privacy inquiries within 72 hours

For complaints or concerns about our data protection practices that we have not addressed to your satisfaction, you may contact the National Privacy Commission of the Philippines:

• National Privacy Commission
• 5th Floor, Philippine International Convention Center (PICC), Vicente Sotto Street, Pasay City, Metro Manila
• Email: [email protected]
• Website: www.privacy.gov.ph

By using jili7, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.